ABOUT US
Customer Service Support is dedicated to making every interaction smooth, efficient, and rewarding. Whether you need assistance with booking, have service-related inquiries, or require aftercare support, our team is here to help.
We believe every client deserves top-tier service. Our goal is to ensure personalized attention, professionalism, and efficiency at every step.
OUR SERVICES
Customer Support
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Respond to inquiries via phone, email, and live chat.
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Provide detailed service information, pricing, and promotions.
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Assist with appointment booking, rescheduling, and cancellations.
Complaint Resolution
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Address client concerns with professionalism and urgency.
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Investigate and resolve issues to ensure customer satisfaction.
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Conduct follow-ups to guarantee proper resolution.
Feedback Collection
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Gather feedback through surveys and direct interactions.
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Analyze data to identify areas for improvement.
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Implement necessary changes to enhance customer experience.
Loyalty Program Management
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Manage loyalty program enrollment, point tracking, and rewards redemption.
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Ensure a seamless and rewarding experience for clients.
After-Sales Support
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Follow up with clients post-service to ensure satisfaction.
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Provide post-treatment care and maintenance guidance.
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Offer personalized service recommendations.
CLIENT RESPONSIBILITIES
To help us serve you better, we kindly ask clients to:
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Provide accurate information when making inquiries.
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Notify us in advance of any changes or cancellations.
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Share honest feedback to improve services.
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Treat our team with respect and professionalism.
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Personalized Service
Every interaction is tailored to your needs.
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Dedicated Support
Our team is here at every step.
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Commitment to Excellence
We go above and beyond for client satisfaction.
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Seamless Experience
From booking to aftercare, we make it effortless.
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Client-Centric Approach
Your needs and preferences are our priority
OUR UNIQUE SELLING POINTS
Expertise & Professionalism
Industry-trained team delivering top-tier service.
24/7 Availability
Access support anytime via multiple communication channels.
Proactive Communication
Regular updates, reminders, and a smooth experience.
Technology-Driven Solutions
Integrated CRM & booking systems for convenience.
Client Satisfaction Focus
Constant improvements based on feedback.
TECHNOLOGY & TOOLS WE USE
CRM Software:
Pepper CRM, Ontop Sales, Clibase
Booking Platform:
Zenoti, Fresha, Clibase
Communication Tools:
Live chat, email, phone support
Feedback Tools:
Survey Monkey, Google Forms
PRICING PLANS (SGD)
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Basic Support Package – SGD 600/month (email & phone support).
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Premium Support Package – SGD 1,500/month (24/7 live chat, email & phone support).
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Loyalty Program Management – SGD 250/month (enrollment, tracking & rewards).
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Feedback & Improvement Package – SGD 130/month (survey creation & reporting).
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Purchasing & Procurement Support – SGD 1,000/month (vendor sourcing, procurement
Kate Oliveros
Creative and resourceful professional with a BS in Entrepreneurship, proven ability to implement innovative solutions (e.g., knowledge base system, AI chatbot proposal), and deliver exceptional customer service in the beauty industry. Proficient in design and video/photo editing.
Customer Experience & Process Improvement Expert
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1 year, 7 months in customer service, CRM, and support solutions
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Expertise in customer communication, feedback analysis & retention strategies
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Experience in AI chatbot proposal & service automation
Certifications & Skills:
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CRM & AI Chatbot Implementation
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Customer Satisfaction Analysis
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Process Automation & Service Innovation
Abi Angeles
Customer-centric professional with exceptional communication, interpersonal, and problem-solving skills. Demonstrated ability to build rapport with customers, understand their needs, and provide tailored solutions. Highly adaptable and able to handle diverse personalities and situations with patience and professionalism.
Customer Service & Client Relations Specialist
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1 year, and 10 months of experience in customer engagement & issue resolution
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Skilled in CRM, multi-channel communication & client satisfaction strategies
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Proven ability in handling escalations & service process improvements
Certifications & Skills:
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Conflict Resolution & Problem-Solving
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CRM (Pepper CRM, Zenoti)
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Process Streamlining & Automation
ALLYSON CERVANTES
Results-driven professional with a strategic approach to customer service and procurement. Adept at negotiation, contract management, and operational efficiency, ensuring seamless business processes and cost-effective solutions. Skilled in CRM systems (Odoo, Zenoti, Clibse, Fresha, Pepper CRM) and process automation, leveraging technology to enhance client relations and streamline workflows. A meticulous problem-solver with a keen eye for risk assessment, compliance, and service optimization, committed to delivering excellence in every engagement.
Customer Service & Client Relations Specialist
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Expertise in Customer Service & Purchasing
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6+ years in customer service & procurement
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Skilled in CRM, process automation (Odoo, Zenoti, Clibse, Fresha, Pepper CRM), and client relations
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Strong background in cost-efficient sourcing & inventory management
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Certifications & Skills:
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CRM (Odoo, Zenoti, Clibse, Fresha, Pepper CRM)
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Negotiation & Vendor Management
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Service Process Optimization
Mayette ESPALLARDO
Customer Service Specialist with 2+ years of experience in appointment setting, client relationship management, and operational support within the beauty and wellness industry. Proven track record in managing high-volume inquiries, streamlining booking processes, and delivering excellent service through voice, chat, and email channels. Background in BPO further enhances my communication, problem-solving, and multi-platform support capabilities. Currently focused on automating customer service hotlines and scheduling systems to boost efficiency across regional teams.
Key Skills
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Appointment Scheduling & Calendar Management
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Live Chat, Email & Voice Support (BPO-trained)
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Customer Experience (CX) Optimization
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CRM & Booking Platforms (e.g., Fresha, Zenoti, Calendly)
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Automation of Customer Service Processes
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Cross-functional Coordination (Marketing, Ops, Tech)
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Remote & Multinational Team Support (Asia Region Focus)
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Time Management & Multitasking